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Starbucks manager with anger management issue

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Terrible experience by Ruby Chen: On 12/05/2015, 86-51 Broadway, starbuck store in Elmhurst, manager Melissa seems to have the anger management issue.

she took my order of one frappuccino and one special straw. I didn’t hear her coworker asking my name to put on cup at first because I was opening my reward app on my phone to pay, then melissa started to shout at me saying hey helloooo with very bad attitude. The only thing I said to her is “sry I don’t hear you but you don’t have to yell.” And till now, I haven’t figured out which word aggravated her. Then She took the scanner away as I was trying to pay then told me to leave and never come back. I was trying to ask other employees who I can speak to. She thought I am leaving with the straw on my hand (I picked it up before everything happened), she said I am stealing the straw.

Really?! call me stealing! And you say call the police to get me out of the store?! I felt so bad for what happened, especially nobody I can report her to because she is the manager. I am glad that other customers in store saw how I was treated and told her “you need to get fired”. Then she switched the target and started to argue with them. I’m thankful for this customer who took this video and sent it to me.

I have filed the complaint at the customer service. I hope the district manager will take this seriously. This is such a terrible experience.

What do you think ?

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